At Lymaleaf, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website or purchase our products.

1. Information We Collect

We collect the following types of information when you interact with our website:

  • Personal Identification Information: Name, email address, phone number, and billing/shipping address.
  • Payment Information: We do not store your card or payment details directly. Payments are processed securely through our third-party payment gateway.
  • Order Information: Details of products purchased, order history, and transaction records.
  • Usage Data: IP address, browser type, pages visited, time spent on site, and other analytics data collected via cookies.
  • Communication Data: Messages, queries, or feedback you send us via email or contact forms.

2. How We Use Your Information

The information we collect is used to:

  • Process and fulfil your orders, including delivery and payment confirmation.
  • Communicate with you about your orders, queries, and support requests.
  • Send promotional emails, offers, and updates (you may opt out at any time).
  • Improve our website, products, and customer experience.
  • Comply with legal obligations under applicable Indian laws.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyse web traffic and personalise content. You can choose to disable cookies through your browser settings; however, this may affect your experience on our website.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Logistics and courier partners solely for the purpose of delivering your orders.
  • Payment processors to securely handle your transactions.
  • Legal authorities if required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using SSL technology.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data (subject to legal obligations).
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at support@lymaleaf.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

For any privacy-related concerns, please reach out to us:

  • Email: support@lymaleaf.com
  • Phone: +91 95600 89665
  • Address: 1 A, Kartavya Path, New Delhi, Delhi – 110086, Bharat (India)